Michael Byers Working in the public sector and web development for over 18 years I have a strong commitment to user-centered design and looking holistically at the entire experience of a service. | byersboi@gmail.com View me on LinkedIn |
EXPERIENCESouth Ayrshire Council, Ayr — Web and Social Media AnalystJuly 2007 - PRESENTI work in the Digital Services team managing the Council’s web and social media properties. I create accessible and easy to use services that take into account a deep understanding of a broad range of stakeholders and the context in which they will be using the service. I analyse user behaviour, qualitative and quantitative data to create satisfying user experiences. I consult across multiple departments on website content and user journeys. When I am not working on web development I actively promote design thinking, design principles and best practices within the organisation.
Continuing Education Gateway, Glasgow — Lead Web DeveloperDecember 2000 - July 2007I created the CPD service website for teaching staff across local authorities and I trained teaching staff in use of system. I developed PlanIT Plus an education and career choices website for school children. EDUCATIONUniversity of Paisley, Paisley — Majoring in Computing1995 - 1999SKILLS
| AWARDSPDA in Service Design Agile Digital Services Practitioner Prince2 Practitioner REFERENCESReferences and full C.V. available upon request. |