Working in the public sector and web development for over 18 years I have a strong commitment to user-centered design and looking holistically at the entire experience of a service.
View me on LinkedIn
South Ayrshire Council, Ayr — Web and Social Media Analyst
July 2007 - PRESENT
I work in the Digital Services team managing the Council’s web and social media properties.
I create accessible and easy to use services that take into account a deep understanding of a broad range of stakeholders and the context in which they will be using the service.
I analyse user behaviour, qualitative and quantitative data to create satisfying user experiences. I consult across multiple departments on website content and user journeys.
When I am not working on web development I actively promote design thinking, design principles and best practices within the organisation.
Continuing Education Gateway, Glasgow — Lead Web Developer
December 2000 - July 2007
I created the CPD service website for teaching staff across local authorities and I trained teaching staff in use of system.
I developed PlanIT Plus an education and career choices website for school children.
University of Paisley, Paisley — Majoring in Computing
1995 - 1999
PDA in Service Design
Agile Digital Services Practitioner
References and full C.V. available upon request.